Terms and Condition
Terms & Conditions
Tour Descriptions, Durations and Departure Times
The information provided on this website is designed to help you select the excursions most suited to your interests. The tour descriptions are as current and accurate as possible. Please note that occasionally changes in the descriptions do occur. Some tours will operate in an order that is different from that presented in the tour descriptions. This helps to alleviate crowding at local venues or might be due to weather conditions. The individual tour descriptions include approximate durations and can be found under each tour name. Please note that departure times vary and will be given to you with the confirmation of your booking.
All prices are in U.S. dollars, capacity controlled and subject to change without notice. Prices include meals, refreshments as indicated in the tour description (not including gratuities) as well as plus guide and entrance fees where applicable, unless otherwise noted. There is no charge for children under the age of 2 (at the time of excursion) who do not occupy a separate seat on most tours. Children’s prices are only available as indicated at time of booking. Participants under the age of 9 pay child prices and participants 9 years of age and older pay adult prices (unless otherwise noted). An adult must accompany participants under the age of 18 on all tours.
Payment for tour bookings can be made by credit card, cash or electronic funds transfer.
Your tour booking is secured by a 25% down payment. Groups 10 persons and larger require a down payment of 50%
Your credit card will be charged with the balance of the specified tour 2 days prior to the tour date. The balance payment for groups of 10 and more persons is due 5 days prior to the tour booked.
If payment is being made by cash, your credit card details will be required to guarantee your tour booking, and will only be charged if you fail to meet the Terms of Payment or Cancellation Terms below.
Cash payment is to be made prior to commencement of tour.
Cancellation or Modification
Cruise schedules for the Buccoo Reef Trips are subject to change at the discretion of the Captain, and may occasionally be affected by inclement weather, mechanical or equipment difficulties. Tobagoonline reserves the right to change land and water based excursion prices, itineraries and departure times without notice. Excursions are subject to cancellation or modification depending on the number of guests participating. Tobagoonline reserves the right to cancel excursions for any reason, including inclement weather, and shall not be liable for any loss to participants. Participants holding tickets for canceled excursions will receive a full refund. Should it be necessary to abandon an Excursion due to difficulties en route, Tobagoonline will arrange the best possible refund for participants according to the circumstances.
If bookings are cancelled the following fees apply:
More than 2 working days (48 hrs.) in advance (groups 10+ participants 5 days or 72 hrs.), no cancellation penalty is payable.
Within 48 hours of the tour commencement time (for groups 10 + participants less than 72 hrs. prior to tour commencement, 100% of the total price of the specified tour is payable. There will be no refund of any part of the payment.
If a client fails to take up or complete a booking, 100% of the total price of the specified tour is payable.
In case Tobagoonline is forced to cancel a booking, any prior payment will be fully refunded.
Please allow 7-10 working days for the credit to post to the credit card / or your account. Cash payments can only be refunded to the person who made the payment! Cancellations have to be done in writing via e mail or fax. Please note that our working days are Monday to Friday from 0800 hrs. to 16:00 hrs.
Please note that certain tours (including flights) or customized tours and tours with special events may be subject to different cancellation fees. Check with the booking agent for details.
Guests with Disabilities
We urge such guests to advise Tobagoonline of disabilities before booking tours. It is especially of importance to inform us about transportation needs etc.
Some of our excursions are being arranged with independent contractors. Tobagoonline does not act on behalf of or supervise the parties or persons who own, furnish, or operate such excursions. Tobagoonline assumes no responsibility for, nor guarantees the performance of, any such excursion provider, and Guests acknowledge that Tobagoonline shall not be liable for losses or injuries arising from the acts or omissions of such provider.